BlackBerry Curve 9320 9315 9310 9220 Help

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BlackBerry Curve 9310/9315/9320

Smartphones

Version: 7.1

User Guide

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Published: 2012-10-19

SWD-20121019094225835

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Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 28
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 40

Tips and shortcuts ...................................................................................................................................... 45

Tips: Doing things quickly ........................................................................................................................... 45
Tips: Extending battery life .......................................................................................................................... 46
Tips: Finding apps ...................................................................................................................................... 47
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 47
Tips: Freeing space to optimize your smartphone's performance ................................................................. 48
Tips: Updating your software ...................................................................................................................... 49
Tips: Keeping your information safe ............................................................................................................ 50
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Phone ........................................................................................................................................ 51
Shortcuts: Messages .................................................................................................................................. 52
Shortcuts: Files and attachments ................................................................................................................ 53
Shortcuts: Typing with the physical keyboard .............................................................................................. 54
Shortcuts: Media ........................................................................................................................................ 55
Shortcuts: Browser ..................................................................................................................................... 56
Shortcuts: Search ....................................................................................................................................... 57
Shortcuts: Maps ......................................................................................................................................... 58
Shortcuts: Calendar .................................................................................................................................... 58
Troubleshooting: Shortcuts ......................................................................................................................... 59

Phone ........................................................................................................................................................ 60

How to: Phone ............................................................................................................................................ 60
Troubleshooting: Phone .............................................................................................................................. 78

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Voice commands ........................................................................................................................................ 82

How to: Voice commands ........................................................................................................................... 82
Troubleshooting: Voice commands ............................................................................................................. 84

Messages ................................................................................................................................................... 86

How to: Messages application .................................................................................................................... 86
Troubleshooting: Messages application .................................................................................................... 122

Files and attachments .............................................................................................................................. 128

How to: Files ............................................................................................................................................ 128
Troubleshooting: Files .............................................................................................................................. 134

Media ...................................................................................................................................................... 136

How to: Media .......................................................................................................................................... 136
Troubleshooting: Media ............................................................................................................................ 154

Ring tones, sounds, and alerts .................................................................................................................. 158

How to: Ring tones, sounds, and alerts ...................................................................................................... 158
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 162

Browser ................................................................................................................................................... 163

How to: Browser ....................................................................................................................................... 163
Tips: Browser ........................................................................................................................................... 176
Troubleshooting: Browser ......................................................................................................................... 178

Calendar .................................................................................................................................................. 179

How to: Calendar ...................................................................................................................................... 179
Tips: Calendar .......................................................................................................................................... 188
Troubleshooting: Calendar ....................................................................................................................... 188

Contacts .................................................................................................................................................. 191

How to: Contacts ...................................................................................................................................... 191
Troubleshooting: Contacts ........................................................................................................................ 201

Clock ....................................................................................................................................................... 202

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How to: Clock ........................................................................................................................................... 202
Troubleshooting: Clock ............................................................................................................................. 205

Tasks and memos .................................................................................................................................... 207

Create a task or memo .............................................................................................................................. 207
Send a task or memo ................................................................................................................................ 207
Change or delete a task or memo .............................................................................................................. 207
Change the status of a task ....................................................................................................................... 207
Hide completed tasks ............................................................................................................................... 208
Show tasks in the calendar ....................................................................................................................... 208
Synchronizing tasks and memos ............................................................................................................... 208
About categories ...................................................................................................................................... 210
Categorize a contact, task, or memo ......................................................................................................... 210
Create a category for contacts, tasks, or memos ....................................................................................... 211
Turn off the prompt that appears before you delete items .......................................................................... 211

Typing ...................................................................................................................................................... 212

How to: Typing ......................................................................................................................................... 212
Troubleshooting: Typing ........................................................................................................................... 218

Keyboard ................................................................................................................................................. 220

How to: Keyboard ..................................................................................................................................... 220

Language ................................................................................................................................................. 222

How to: Language .................................................................................................................................... 222
Troubleshooting: Language ...................................................................................................................... 224

Screen display .......................................................................................................................................... 225

How to: Screen display ............................................................................................................................. 225
Troubleshooting: Screen display ............................................................................................................... 229

GPS technology ........................................................................................................................................ 230

How to: GPS technology ........................................................................................................................... 230
Troubleshooting: GPS technology ............................................................................................................. 231

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Maps ....................................................................................................................................................... 233

How to: Maps ........................................................................................................................................... 233
Personalize: Maps .................................................................................................................................... 237
Troubleshooting: Maps ............................................................................................................................. 239

Applications ............................................................................................................................................. 240

How to: Applications ................................................................................................................................ 240
Troubleshooting: Applications .................................................................................................................. 242

BlackBerry ID ........................................................................................................................................... 246

How to: BlackBerry ID .............................................................................................................................. 246

BlackBerry Device Software ...................................................................................................................... 248

How to: BlackBerry Device Software ......................................................................................................... 248
Troubleshooting: BlackBerry Device Software ........................................................................................... 250

Manage Connections ................................................................................................................................ 252

Mobile network ........................................................................................................................................ 252
Wi-Fi technology ....................................................................................................................................... 257

Mobile Hotspot mode ............................................................................................................................... 266

How to: Mobile Hotspot mode ................................................................................................................... 266
Troubleshooting: Mobile Hotspot mode .................................................................................................... 269

Bluetooth technology ............................................................................................................................... 270

How to: Bluetooth technology ................................................................................................................... 270
Troubleshooting: Bluetooth technology ..................................................................................................... 277

Media server ............................................................................................................................................ 280

How to: Media server ................................................................................................................................ 280

Smart accessories .................................................................................................................................... 282

About the Smart Accessories application .................................................................................................. 282
Set up a new dock .................................................................................................................................... 282
Change a dock profile ............................................................................................................................... 282

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Delete a saved dock profile ....................................................................................................................... 283

Power and battery .................................................................................................................................... 284

How to: Power and battery ........................................................................................................................ 284
Troubleshooting: Power and battery .......................................................................................................... 288

Storage space and media cards ................................................................................................................ 289

How to: Storage space and media cards ................................................................................................... 289
Troubleshooting: Storage space and media cards ..................................................................................... 295

Search ..................................................................................................................................................... 297

How to: Search ......................................................................................................................................... 297
Troubleshooting: Search ........................................................................................................................... 301

Security ................................................................................................................................................... 302

How to: Security ....................................................................................................................................... 302
Troubleshooting: Security ......................................................................................................................... 332

Service books and diagnostic reports ........................................................................................................ 334

Run, view, send, or delete a diagnostic report ........................................................................................... 334
Accept, delete, or restore a service book ................................................................................................... 334
Set a default recipient for diagnostic reports ............................................................................................. 335
Find your smartphone model number and version of the BlackBerry Device Software ................................ 335
I can't run or submit a diagnostic report .................................................................................................... 335

Synchronization ....................................................................................................................................... 336

How to: Synchronization ........................................................................................................................... 336
Troubleshooting: Synchronization ............................................................................................................. 339

Accessibility options ................................................................................................................................. 341

How to: Accessibility ................................................................................................................................ 341

Calculator ................................................................................................................................................ 353

Use the calculator .................................................................................................................................... 353
Convert a measurement ........................................................................................................................... 353

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Glossary ................................................................................................................................................... 354

Legal notice ............................................................................................................................................. 356